Frequently Asked Questions
How does the cooling mat work?
Our cooling mats use advanced ice silk and breathable materials that absorb your pet's body heat and dissipate it, keeping them cool without the need for water, electricity, or refrigeration.
Is the cooling mat safe for my pet?
Yes! All our cooling mats are made from non-toxic, pet-safe materials. They are free from harmful chemicals and safe for both dogs and cats of all sizes.
How do I clean the cooling mat?
Simply wipe it down with a damp cloth or hand wash it with mild soap and warm water. Allow it to air dry completely before use. Most of our mats are also machine washable — check the product label for specific care instructions.
What size should I choose for my pet?
We recommend measuring your pet from nose to tail while they are lying down and choosing a mat that is at least that length. When in doubt, go one size up for extra comfort!
How long does the cooling effect last?
The cooling effect is self-activating and recharges automatically after a few minutes of non-use. Your pet can enjoy continuous cooling throughout the day.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current promotions for the latest shipping offers.
What is your return policy?
We want you and your pet to be completely satisfied. If you are not happy with your purchase, please contact us within 30 days of receiving your order and we will do our best to make it right.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your package at any time.